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FREQUENTLY ASKED QUESTIONS

  • WILL THE EXTENSIONS DAMAGE HAIR?
    If installed and taken care of properly, hair will remain damage-free.
  • HOW MANY GRAMS OF HAIR DO I NEED FOR A FULL HEAD?
    The average head of hair needs between 5 and 6 packs (120-150) grams. However, depending on the length and thickness of your clients hair, this can vary. Clients with thinner hair may need 100 grams, whereas clients with thicker hair could use up to 180-200 grams. Still have questions? Well, we have more answers!
  • HOW DO I PROTECT MY TRU EXTENSIONS
    We suggest using a satin scarf or bonnet. We offer TRU bonnets under our accessory section
  • CAN I DYE TRU HAIR EXTENSIONS?
    Yes!* If you decide to dye our extensions, use only a semi or demi-permanent hair color. Do not lift the color, only deposit it. Be sure to keep the new color within two shades of the hair’s original color. *Pro-tip: do a strand test first to make sure that the results will be what you want.
  • WHAT CAN MY CLIENTS DO WITH THEIR HAIR ONCE THE EXTENSIONS ARE IN?
    Hair extensions can be styled just as natural hair can be - from curling to blow-drying, to flat-ironing and styling. Heat protectants are recommended.
  • WHAT IS THE BEST METHOD FOR BRUSHING HAIR WITH EXTENSIONS IN PLACE?
    When brushing, hold a hair at the roots and brush from the tip and work your way up.
  • SHIPPING & HANDLING
    It depends where you ordered from. If you placed an order online, you will receive an email confirmation with tracking information. If you did not receive this email or you need immediate help, just call us at (678) 491-6144.
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